Customer loyalty and motivation of employees belong to the most frequent topics for discussion. Lots of companies constantly look for the best possible way how to retain customers. The same with the motivation of employees. Selection of the right tools able to increase customer trust and employee engagement is preceded by a deep market research.
Thanks to the solution implemented on the Resco Mobile CRM platform, the company innogy Solutions has made administration of its services and employee attendance tracking more effective. The project was managed by the agile methodology with active participation of the customer.