Development of IT trends influences the approach to provision of services and development of software and services often change into delivery of solutions. Customers have the highest expectations, but they are insufficiently prepared to adapt their processes for effective use of CRM. What are the main reasons of CRM implementation failures?
We have implemented a CRM solution in cloud to the non-profit organization Diocesan Charity Brno what has unified data on donors, projects, volunteers and its activities into one system. Thanks to this, management has gained an overview of activities of individual regional units as well as the entire organization.
Heineken Slovensko, a leader on the Slovak beer market, has gained a modern cloud solution for approving and settlement of business trips. Thanks to the application based on the Microsoft SharePoint Online platform, we have digitalized Heineken´s internal processes what has brought numerous benefits to the company.
Do you know what you need to consider when deciding whether to implement a CRM system? Implementation of a comprehensive CRM solution requires proper preparation. It´s important to take into account various aspects and follow given recommendations to avoid unnecessary complications.
To Dental Fix, a leading Canadian company providing its clients with comprehensive service of dental health-care equipment, we have implemented Resco Cloud CRM for more effective management of service and business department daily agenda.
Nowadays, team collaboration represents one of the essential pillars of a modern company. Effective collaboration offers numerous competitive advantages and increases a company´s value on the market. Constantly growing speed of everyday rhythm, distance and multilevel project management are the reasons why it´s important to put stress on collaboration process.
For our long-term client ČSOB bank we have made existing CRM system available also for employees with the scope of work focused on entrepreneurs and small companies. From the beginning of this year, they can manage their everyday agenda thanks to the CRM solution, what has improved the quality of care related to clients.