Time Tracking System
Start of the project: May 2011
Time Tracking System is an extension of already implemented Help Desk system, significant value-added solution of which is time measuring and management of individual requests and incidents. The customer thus acquired a sophisticated tool for evaluating the time effectiveness of individual researchers and gained a basis for management decisions
HelpDesk System
Start of the project: December 2008
Before starting the project for implementing a central Help Desk system, Allianz Business Services used several heterogeneous systems for collecting customer requests. However, these were not user friendly and a large number of requests were sent to a central e-mail from where they were manually assigned to persons competent for solving them. Our solution changed the work quality and system of Help Desk staff in a fundamental way and enabled more service incidents to be solved at a significantly shorter time.
Awards:
- Microsoft Idustry Award 2009 Winner – The most innovative approach of using the Microsoft Dynamics CRM in practice