Millennium klient - Merz

Merz has been active in the Czech market since 1991 and its initial focus on the management of production machines and technological processes has been gradually replaced by the manufacturing information systems (MES) and general information systems not available on the market as a standard “box” solution. The development on the information technology market has gradually led the company to consultancy and system integration.   

CRM Upgrade

In order to improve the quality of service for its customers, the Czech IT company Merz decided to upgrade Microsoft Dynamics CRM 2015 to the more up-to-date version 2016 and based on references, it chose our company as the supplier. In addition to the solution upgrade, we have simplified the original customised system, so the company can get more of its native functionalities and helped to make work of Merz business managers more efficient. We have also carried out adjustments to the business process, system integration with Excel type documents for cost pricing and implementation of a tool supporting project documentation registry. Therefore, business managers have acquired a central repository that brings together all important business information on individual business cases in one place, which has resulted in greater flexibility in meeting customer needs.