Raiffeisenbank is a universal bank operating on the Czech market since 1993. According to overall assets, it´s the fifth largest bank in the Czech Republic. Its portfolio of bank products consists of keeping personal and corporate accounts, providing loan, investments or saving products as well as consulting services for corporate clients.

Knowledge Management for Raiffeisenbank

We have implemented Knowledge Management system named Rbook. Solution is a modern knowledge database providing Raiffeisen employees with up-to-date and unified information via so called “articles” (information about particular bank products, internal processes, procedures, manuals and norms).

Knowledge Management solution implemented to Reiffeisenbank has managed:

  • to make work with internal information more effective, thanks to simple creation, approval and publishing of articles, possibility of intuitive search of information or quick export of the articles into PDF;
  • to make available all important and up-to-date information on products, directives, standards, procedures and bank processes to employees ensuring unified compliance with internal policy;
  • to unify communication towards the client – thanks to information on bank products, current campaigns or changes, the employees at branches or call centres can provide their clients with fresh and right information;
  • to provide individual departments with the most important and personalized information displayed in transparent dashboards;
  • to ensure visually attractive design and user-friendly system environment as well as deliver a modern and flexible solution based on the Microsoft SharePoint technology with potential of further development.
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