Customer relationship management has experienced quite rapid development in recent years. CRM solutions move forward what effects development of new functionalities and implementation of new technologies into the CRM area. Let´s look together at the major trends for 2019, implementation of which can bring companies several significant benefits.
We have implemented to S Slovensko, a leasing company, a CRM system for business process management. The aim of the project was to provide the company with a unified tool helping to increase quality of customer care in the agro-segment.
During the recent years we have noticed constantly increasing interest in CRM solutions. Despite this technology is fully established on the international market, there are still a lot of myths about it. Let´s take a look at the most frequent ones and you´ll see that what was relevant decades ago, is not quite true today.…