Knowledge Management for Raiffeisenbank
We have implemented Knowledge Management system named Rbook. Solution is a modern knowledge database providing Raiffeisen employees with up-to-date and unified information via so called “articles” (information about particular bank products, internal processes, procedures, manuals and norms).
Knowledge Management solution implemented to Reiffeisenbank has managed:
- to make work with internal information more effective, thanks to simple creation, approval and publishing of articles, possibility of intuitive search of information or quick export of the articles into PDF;
- to make available all important and up-to-date information on products, directives, standards, procedures and bank processes to employees ensuring unified compliance with internal policy;
- to unify communication towards the client – thanks to information on bank products, current campaigns or changes, the employees at branches or call centres can provide their clients with fresh and right information;
- to provide individual departments with the most important and personalized information displayed in transparent dashboards;
- to ensure visually attractive design and user-friendly system environment as well as deliver a modern and flexible solution based on the Microsoft SharePoint technology with potential of further development.