CRM solutions

CRM systém na riadenie vzťahov so zákazníkmi

CRM system | All important customer data in one place

CRM (a tool for customer relationship management) is becoming more and more the important part of every company. It provides effective automation of business processes. It can help your company get more clients and create tailor-made services for the existing ones.

I am interested in a free introductory consultation

How can the CRM system help?

360° view on a client

General and contact data
Social and demographical data
Customer hierarchy
Products, contracts, activities
Communication history
Social Insight

Productivity of sales representatives

Business agenda of a sales representative
Manažment obchodných aktivít
Mobile access to data via mobile phone or tablet
Automatic integration with Outlook

Management of business opportunities

Managed or unmanaged business activities
Management of business cases
Registration of potential customers
Approval and business processes
Contractual documentation

Sales reporting

Sales reporting according to various criteria
Tracking set KPIs
Managerial insight on data
Connection to Power BI and DWH

Marketing campaigns

Marketing client lists according to set criteria
Approaching clients via email, phone calls or SMS
Automation of campaign processes
Tracking and evaluation of campaigns

Lead collecting

Web forms and landing pages
Web content personalisation according to the client´s profile
Nurturing of leads

E-mail marketing

An intuitive editor for the design of e-mail templates
Automation of sending e-mails
Testing the e-mail display before its sending off
Creation of dynamic content (sending different contents to different recipients)

Receiving feedback

Surveys
A/B e-mail testing
Web analytics / tracking
Scoring of leads
Reporting

Agent´s 360-degree view on a client

General and contact data
Social and demographic data
Customer hierarchy
Products, contracts, activities
Communication history

Knowledge Management

Management of complaints, suggestions or requirements received
Processing, workflow, escalation
Knowledge Base
Product documentation

Connecting to call center

Automated tracking of in-bound and out-bound communication in CRM in the context of the client
Unified Service Desk – unified user interface for agents

Reporting of customer service

Reporting of customer service according to various criteria
Tracking set KPIs
Managerial insight on data
Connection to Power BI and DWH

Microsoft Dynamics 365 | CRM solution for Middle and Large Enterprises

Microsoft Dynamics 365 is a unified platform for mutually connected business applications covering comprehensive business processes and needs. The annex “365” in its title is not accidental and Microsoft clearly implies its complementarity and connection with the product line Office 365. Microsoft Dynamics 365 for Sales, Customer Service and Marketing are CRM modules suitable mainly for medium and large companies, which need to manage all the key company processes and require significant system customization according to their business needs.

Learn more about Dynamics 365

Advantages of CRM solution

The client at the center of interest

A 360-degree view on the client and its data in one place.

Mobility

Online as well as offline availability whenever and from any electronic device.

Cloud

Costs optimization, scalability of the solution and quick deployment.